What after-sales guarantee do you provide for Custom Bottoms?

What our after-sales commitment covers

Our after-sales commitment is that if delivered goods do not match the agreed specification, we review the point promptly against the approved sample and the inspection records and agree a remedy with you.

This works because the specification, sample approval and inspection records are documented, so the reference for any discussion already exists. Tell us with photos and the order reference as soon as possible after delivery.

The remedy itself depends on the actual case and is agreed in writing rather than pre-set; it might be a correction, a replacement of affected pieces, or another solution both sides accept.

We do not offer a blanket written guarantee beyond this, and any specific terms are those set out in your quotation or contract.

Contact us with the order details and we will begin the review.

Keeping the approved sample, the specification and the inspection records makes this process quick, because the standard we agreed is already documented and does not have to be re-established.

Contact us as soon as possible if something is not as expected, so the goods can be checked while the shipment is still recent.