Do you offer after-sales support if cargo pants does not meet expectations?

After-sales support

If delivered goods do not meet the agreed specification, tell us as soon as possible with photos and, where relevant, the carton and style references. We review the point against the approved sample and the inspection records, then agree with you how it will be resolved.

Because the specification and approvals are documented, most questions can be settled by comparing the delivered goods with what was agreed before production. Where a correction or replacement is warranted, we agree the remedy and the timing with you in writing.

For repeat clients we also review recurring points at the pattern or specification level, so the same issue does not return in the next production run.

Remedy details depend on the actual case and are agreed with you rather than pre-set, and nothing is decided without reviewing the goods and the records.

Contact us with the order reference and the details and we will start the review.

It helps to raise a concern as soon as goods arrive, while the cartons and the packing list are still to hand, because that makes matching the issue to the order straightforward.

Where a point relates to the specification rather than a one-off fault, we look at whether the specification itself should be adjusted for future runs.