How do you handle defective shorts units after delivery?

Defective units after delivery

If you find an issue after delivery, contact our team with photos and details within the period agreed in your order. We compare the reported items against the approved sample and the inspection standard agreed for the order, and verified defects are handled according to that standard, with rework or replacement as appropriate.

The practical process is documented rather than informal: report with photos and quantities, allow us to review production and inspection records, agree the resolution, and confirm how replacement pieces will be produced and shipped. Clear records on both sides make this straightforward.

Prevention remains the priority on our side, which is why materials are checked before cutting, garments are checked in-line and a final inspection happens before packing. That sequence is what keeps most issues from reaching the customer in the first place.

For repeat clients, we also review recurring issues at the pattern or specification level, so the same problem does not return in the next production run.