What is your policy on Custom Hats & Caps returns for quality issues?

Returns for quality issues

If goods do not meet the agreed specification, contact us as soon as possible with photographs, the style reference and, where relevant, the carton number, so the point can be matched to the order and reviewed against the approved sample.

The review compares the delivered goods with the documentation agreed before production, which is exactly why sample approval and inspection records matter: they are the shared reference for the discussion rather than a matter of opinion.

Where goods are confirmed as not meeting the agreed standard, we agree a remedy with you in writing. That might be a correction, a replacement of the affected pieces, or another solution both sides accept, depending on the case.

Any general returns term for hats and caps is confirmed in your quotation or contract rather than assumed in advance, and nothing is decided without reviewing the actual goods and records.

Send the details and photographs and we will begin the review promptly.