How do you handle defective units after delivery?

After-delivery handling

If you find an issue after delivery, contact our team with photos and details within the period agreed in your order. We compare the reported items against the approved sample and the inspection standard agreed for the order.

Verified defects are handled according to that standard, with rework or replacement as appropriate. The practical steps are: report the issue with clear photos and quantities, allow us to review the records from production and inspection, agree the resolution, and confirm how the replacement pieces will be produced and shipped.

Prevention matters just as much. We check materials before cutting, run in-line checks during sewing and decoration, and complete a final inspection against the approved sample before packing, which is why most issues are caught before shipment. Clear specifications and an approved sample remain the best protection for both sides.

If you have a concern about a received order, contact us with the details and we will review it with you.