Question 1

Balance terms are agreed in the quotation before production. If you plan to inspect the goods before the final payment, tell us early so the paymen

Accepted Answer

Paying after inspectionBalance terms are agreed in the quotation before production. If you plan to inspect the goods before the final payment, tell us early so the payment schedule and the inspection timing are aligned in the order documents from the beginning rather than negotiated at the end.In practice this means agreeing three things in advance: when the inspection will take place, who arranges it, and which payment milestone follows the inspection result. That way there is no ambiguity about when payment falls due and no delay while terms are discussed.Where a third-party inspection is used, we cooperate fully with the inspector and coordinate timing so the check happens before packing and shipping.Mention your inspection plan when you request the quotation and we will structure the payment schedule around it.If you use a third-party inspection, agree the standard in advance, such as the checkpoints and the sampling level, and share it with both the inspector and our team. We coordinate timing so the inspection happens before packing, and inspection records are made available to you with the shipping documents.

Question 2

A deposit is commonly required to start production, with the balance due according to the agreed schedule. The exact percentage and the milestone a

Accepted Answer

Deposit requirementsA deposit is commonly required to start production, with the balance due according to the agreed schedule. The exact percentage and the milestone at which the balance falls due are confirmed in your quotation, because they can vary with order size, materials and specifications.The deposit covers the start of production: ordering fabric, scheduling cutting and sewing, and reserving capacity in the production plan. The balance is typically linked to completion or shipment. Where a client arranges inspection before shipment, the payment schedule can be aligned with the inspection date so both sides are protected.We recommend confirming the payment schedule together with pricing and lead time, so the full picture is clear before the order is placed. Any deviation from the agreed schedule is discussed in writing.Ask our team for the payment terms for your specific order and they will be set out clearly in the quotation.It also helps to know what the deposit covers: fabric orders, cutting and sewing scheduling and reserved capacity. If you need to align payment milestones with an inspection or with your own internal approval process, raise it during quotation so the schedule can be adjusted before production starts.

Question 3

Payment is made by bank transfer between companies. The full schedule is confirmed in the quotation and order documents, so both sides know the pay

Accepted Answer

Payment termsPayment is made by bank transfer between companies. The full schedule is set out in the contract, so both sides know the payment stages before production begins. There are no verbal arrangements: everything relevant to payment is written down.Typical structures involve a deposit to start production and the balance at an agreed milestone, such as before shipment or after inspection. Because terms can vary with order size, specifications and the length of the relationship, the exact schedule is set out in the contract for each order.If your company works with specific internal requirements, such as approval by an inspection report or payment after a shipping document is issued, tell us at the quotation stage so the schedule can be aligned before work starts.Send us your project details and we will include the payment schedule in the quotation for your review.One practical suggestion: confirm the payment schedule at the same time as pricing and lead time, before the order is placed. When all three are documented together, production planning is straightforward and there is no last-minute negotiation.

Question 4

We aim to respond quickly. Send your design, tech pack or reference together with quantities and your target market, and our team will confirm the

Accepted Answer

Quotation turnaroundWe aim to respond quickly. Send your design, tech pack or reference together with quantities and your target market, and our team will confirm the quotation timeline in our reply. Where specifications are complete, quotations are usually prepared within a short window; more complex projects may need a little longer if fabrics must be sourced or construction details need clarification.To speed things up, include the essentials in your first message: garment type and style, target quantity per style and colour, fabric preference or reference garment, decoration requirements, labelling and packaging needs, destination country and target delivery date.If some details are not finalised, send what you have. We will indicate which decisions affect cost and lead time most, and often a short call or a few messages is enough to close the gaps before quoting.Contact our team with your project details and we will confirm when you can expect the quotation.If your specifications are incomplete, do not wait: send what you have and note the open points. Our team will tell you which decisions affect cost and timing, and usually a short exchange of messages is enough to confirm the rest before issuing the quotation.

Question 5

We normally quote in USD. Accepted Incoterms depend on your destination, your preferred logistics arrangement and the shipping method, so they are

Accepted Answer

Currencies and IncotermsWe normally quote in USD. Accepted Incoterms depend on your destination, your preferred logistics arrangement and the shipping method, so they are confirmed in the quotation rather than assumed. Common options include arrangements where we handle export and freight, and arrangements where your own forwarder collects from the factory.The practical difference matters for cost planning. When we arrange shipping, the quotation includes transport and export documentation; when you use your own forwarder, the quoted price covers the goods and factory-side preparation, and freight is arranged on your side. In both cases we confirm responsibilities in writing so there is no ambiguity.For larger orders, we can also compare shipping methods, for example sea versus air, and show the trade-off between transit time and cost, so you can choose the option that fits your launch schedule.Tell us your destination and preferred terms and we will confirm the quotation structure for your order.

Question 6

Yes. We can plan orders that combine different garment categories in one production schedule, for example tees together with hoodies and bottoms. E

Accepted Answer

Mixed-category ordersYes. We can plan orders that combine different garment categories in one production schedule, for example tees together with hoodies and bottoms. Each style follows its own minimum of 100 pieces per style, per color, and the quotation lists quantities and prices per style so the structure stays transparent.Mixed-category planning is often used by brands releasing a coordinated collection, because it keeps the range coherent and simplifies shipping: garments finished at similar times can be packed and shipped together, which reduces freight costs compared with several separate shipments.If some styles are ready earlier than others, we can also arrange partial shipments so the first styles reach you sooner rather than waiting for the whole order. The schedule is confirmed at quotation stage, based on your quantities and target dates.Send us the full list of styles you are planning and we will confirm how the order can be structured.Where styles share the same fabric and colour, producing them in the same cycle also improves consistency, because the fabric and dye lot are the same. If your collection includes several categories, tell us the full list early so cutting, sewing and finishing can be planned efficiently rather than style by style.

Question 7

Yes, sizes can be mixed within one colorway to reach the minimum. A single style and colour can be ordered as a spread of sizes, for example S, M,

Accepted Answer

Mixing sizes and colorsYes, sizes can be mixed within one colorway to reach the minimum. A single style and colour can be ordered as a spread of sizes, for example S, M, L and XL totalling 100 pieces, which is the usual approach for a first production run.Different colours are treated as separate orders, because our MOQ applies per style, per color, and each colour involves separate fabric or dye lots, cutting and setup. If your size curve is not finalised, send an estimate and we will confirm a workable split before production.A practical planning approach is to weight the first order towards the sizes that sell best in your market, then adjust on reorder based on actual sales data. For colour, many brands start with two or three core colours and add seasonal shades once the style is proven.Share your size and colour plan with our team and we will confirm the details in the quotation.For colour planning, it helps to think in terms of what you can sell rather than what you can order: a strong core colour, one seasonal shade and one accent is a common structure for a first run. Additional colours can be added on reorder once the style has proven itself.

Question 8

We quote sampling and any optional services in advance, and the quotation itemizes the main cost elements: sample development, fabric and trims, cu

Accepted Answer

Setup and tooling feesWe quote sampling and any optional services in advance, and the quotation itemizes the main cost elements: sample development, fabric and trims, cutting and sewing, decoration such as printing, embroidery or washing, labels and packaging, and shipping. There are no unexpected line items added later.Special requests are quoted separately because they involve real additional materials or processing time. Examples include custom hardware such as zippers and pulls, special wash stages, additional decoration placements, or bespoke packaging. Where an item involves tooling, we confirm the cost before production begins rather than after.If your budget is fixed, tell us the target and we will explain which specification choices bring the cost down without affecting the qualities your customers notice most, such as fabric weight, fit and finishing.Request a quotation for your design and we will list every element clearly before you commit.When comparing suppliers, ask each one for an itemized quotation rather than a single unit price. Side-by-side line items make it obvious whether a lower headline price excludes sampling, decoration or packaging, and that comparison is usually more valuable than the headline number alone.

Question 9

Samples are one-off development pieces, so their unit cost is higher than bulk production. A sample involves pattern development, decoration or was

Accepted Answer

Sample versus bulk pricingSamples are one-off development pieces, so their unit cost is higher than bulk production. A sample involves pattern development, decoration or wash setup and a small run, while bulk pricing spreads those costs across the full order quantity. Comparing sample price with bulk price directly is therefore not meaningful.We quote the sampling fee separately and confirm it before development starts. The number of included revision rounds depends on the style and is confirmed in the sampling quotation, so expectations are clear on both sides. Once you approve the sample, we quote the bulk unit price for your order quantity.If your bulk order qualifies in size, the sample fee can be credited after the bulk order is placed, with the exact terms confirmed in your quotation. Many brands treat the sample fee as a development cost and focus on the bulk unit price and total landed cost when comparing suppliers.Send your design and planned quantity and we will quote sampling and bulk pricing separately and clearly.

Question 10

Yes. Unit pricing typically improves as quantity increases, and we can quote two or three quantity levels so you can compare the effect of volume o

Accepted Answer

Tiered pricing and quantity breaksYes. Unit pricing typically improves as quantity increases, and we can quote two or three quantity levels so you can compare the effect of volume on your specific design. The exact breaks depend on the style, the fabric and the decoration method, and are confirmed in the written quotation.A few practical points help you get the best price. Confirm specifications early, because design changes after sampling can add development cost. Group as many pieces as possible into one fabric and colour group, since every additional colour or fabric adds setup. Plan production outside peak periods, when scheduling is easier.Some specification choices affect price more than others: the number of print colours or placements, the level of washing or finishing, and the fabric weight. Our team will explain which adjustments have the biggest effect so you can decide where to invest and where to simplify.Tell us your target quantity and budget range and we will structure the quotation accordingly.

Question 11

The unit price of t-shirts depends on several elements: fabric and weight, construction and fit complexity, decoration such as printing, embroidery

Accepted Answer

How unit price is calculatedThe unit price of t-shirts depends on several elements: fabric and weight, construction and fit complexity, decoration such as printing, embroidery or washing, labels and packaging, and the total quantity you order. Each of these changes the cost structure, which is why we quote per project rather than from a fixed price list.Fixed costs, including pattern development, machine setup, screen or embroidery setup and packing preparation, are spread across the number of pieces produced. That is why larger volumes normally bring a lower unit price: the same fixed cost is divided by more units.To make comparison easy, we provide an itemized quotation showing the main cost elements, and we can quote two or three quantity levels so you can see how the price changes with volume. If your design is still evolving, we can also indicate which specification choices have the biggest effect on cost.Send your design and target quantities and we will prepare a clear, itemized quotation for your project.

Question 12

Yes. With an MOQ of 100 pieces per style, per color, you can place a trial order before committing to a larger production run. This is the approach

Accepted Answer

Trial orders before bulk productionYes. With an MOQ of 100 pieces per style, per color, you can place a trial order before committing to a larger production run. This is the approach we usually recommend for a new collection: choose one or two core styles, approve the sample, and test how the fit, fabric and decoration perform with real customers before scaling up.Once a style sells, reorders follow the same minimum, so restocking stays predictable and the pattern and wash recipes are already established. That means reorders are typically faster and involve fewer decisions than the first order.A practical tip from our team: keep the first run focused, with fewer styles, colours and decoration placements. Fewer variables mean faster production, lower setup cost and a clearer read on what your market actually wants. You can extend the range in the next order once you know which styles perform.Tell us which styles you want to test and we will confirm the trial plan, sampling schedule and pricing.

Question 13

Our standard MOQ is 100 pieces per style, per color. The minimum applies to each individual style you order, rather than being a total across a who

Accepted Answer

MOQ for t-shirtsOur standard MOQ is 100 pieces per style, per color. The minimum applies to each individual style you order, rather than being a total across a whole collection, so a brand can start with one design and still meet the requirement.Sizes can be mixed within one colorway to reach the minimum. For example, a single style and colour can be ordered as a spread of sizes such as S, M, L and XL totalling 100 pieces. Different colours are treated as separate orders, because each colour involves separate fabric or dye lots, separate cutting and separate setup.This structure exists to make small runs practical. Many factories require several hundred pieces per style, which forces young brands to tie up capital in inventory before they know what sells. A 100-piece minimum lets you test a design, gather real customer feedback and scale only what performs.If you are planning several styles, we confirm the minimum for each one in the written quotation and can suggest quantities that keep the first order efficient.

Question 14

We can describe the type of work we produce and explain how a project of that kind runs, but we do not publish client names or contact details, becaus

Accepted Answer

References and case examplesWe can describe the type of work we produce and explain how a project of that kind runs, but we do not publish client names or contact details, because brand information and designs are confidential to each client.Where a client agrees, we can describe a project in general terms, such as the category and the process followed, without identifying the brand. This is the more respectful approach for clients who sell under their own label and guard their supplier relationships.The practical alternative is a factory visit or a video call, where you can see the sample room, the production floor and the quality process directly rather than relying on another brand's testimony about accessories.We would rather show you how we work than ask clients to act as references without their agreement, and any example we use is shared only with their consent.Tell us what you would like to assess and we will confirm what can be shared or shown.

Question 15

If goods do not meet the agreed specification, contact us as soon as possible with photographs, the style reference and, where relevant, the carton nu

Accepted Answer

Returns for quality issuesIf goods do not meet the agreed specification, contact us as soon as possible with photographs, the style reference and, where relevant, the carton number, so the point can be matched to the order and reviewed against the approved sample.The review compares the delivered goods with the documentation agreed before production, which is exactly why sample approval and inspection records matter: they are the shared reference for the discussion rather than a matter of opinion.Where goods are confirmed as not meeting the agreed standard, we agree a remedy with you in writing. That might be a correction, a replacement of the affected pieces, or another solution both sides accept, depending on the case.Any general returns term for accessories is confirmed in your quotation or contract rather than assumed in advance, and nothing is decided without reviewing the actual goods and records.Send the details and photographs and we will begin the review promptly.

Question 16

Colour is approved before production, so bulk goods are made to an agreed reference rather than to an expectation. Depending on the material, approval

Accepted Answer

Colour approval before productionColour is approved before production, so bulk goods are made to an agreed reference rather than to an expectation. Depending on the material, approval is made against a physical swatch or a lab dip prepared for the specific fabric.For colours supported from stock, the reference is a swatch of the actual fabric. Where a colour has to be dyed, a lab dip is prepared and compared against your target before bulk dyeing begins, so the shade is settled in advance.We recommend approving a physical sample rather than a screen image, because displays and lighting vary and a colour can look different on a monitor than on fabric. This is especially true for washed and garment-dyed finishes.Because colour is checked against the same reference throughout the order, this also supports consistency between cartons and, later, between reorders of accessories.Tell us your colour target and the fabric you have in mind and we will confirm the approval route for your order.

Question 17

Grading means applying consistent increments between sizes so the fit stays right as the size changes. We agree the base size and the increments with

Accepted Answer

Size grading across a full rangeGrading means applying consistent increments between sizes so the fit stays right as the size changes. We agree the base size and the increments with you, then apply them across the whole range rather than scaling a single size by eye.In practice the base size is approved first, because the increments follow from a fit you are happy with. Once the base is confirmed, the pattern is graded across the range and the result is checked on a graded sample before bulk production.For extended or plus sizes, grading is handled with extra care, because increments that work in the middle of a range often need adjusting at the extremes. Testing one extended size early in development is much cheaper than correcting it after bulk.The graded chart is documented, so a reorder or a new colourway follows the same fit rather than being re-graded, which keeps accessories consistent between production runs.Send your target size range and base size and we will confirm the grading approach for your order.

Question 18

Yes. If you already have measurements or a specification, we produce to your figures rather than to a standard chart. Send the measurement points and

Accepted Answer

Producing to your exact measurements and specsYes. If you already have measurements or a specification, we produce to your figures rather than to a standard chart. Send the measurement points and how each one is taken, so there is no ambiguity later about where a measurement is read.In practice we build a measurement chart for your style, produce the sample against it, and you approve the fit on that sample. The approved sample and the chart then become the reference for bulk production and for any reorder.Where you have a physical garment rather than a chart, we can measure it and agree the points with you, because measuring the actual piece removes uncertainty about how a measurement is defined, such as chest at underarm or chest one inch below.Every measurement has a tolerance, since fabric and construction behave differently across sizes and after washing. The acceptable range is agreed with you rather than left open, and it is recorded with the specification.Send your chart, specification or reference garment and we will confirm what is needed to produce accessories to your exact requirement.

Question 19

Our after-sales commitment is that if delivered goods do not match the agreed specification, we review the point promptly against the approved samp

Accepted Answer

What our after-sales commitment coversOur after-sales commitment is that if delivered goods do not match the agreed specification, we review the point promptly against the approved sample and the inspection records and agree a remedy with you.This works because the specification, sample approval and inspection records are documented, so the reference for any discussion already exists. Tell us with photos and the order reference as soon as possible after delivery.The remedy itself depends on the actual case and is agreed in writing rather than pre-set; it might be a correction, a replacement of affected pieces, or another solution both sides accept.We do not offer a blanket written guarantee beyond this, and any specific terms are those set out in your quotation or contract.Contact us with the order details and we will begin the review.Keeping the approved sample, the specification and the inspection records makes this process quick, because the standard we agreed is already documented and does not have to be re-established.Contact us as soon as possible if something is not as expected, so the goods can be checked while the shipment is still recent.

Question 20

We value repeat business and price each order according to its quantity, style and materials, so a reorder is quoted on its own merits. Any conside

Accepted Answer

Pricing for repeat buyersWe value repeat business and price each order according to its quantity, style and materials, so a reorder is quoted on its own merits. Any consideration for repeat orders is confirmed in the quotation rather than promised in advance.Where volumes grow, unit cost usually improves because setup and material costs are spread over more pieces, and this is reflected in the quoted price for that quantity.The most practical way to keep cost down is a realistic order quantity across fewer styles and colours, since MOQ applies per style and per colour. Fewer colourways per style often cost less than many small runs.Because prices follow material and labour costs, the figure for each order is confirmed when you place it, and any agreed terms are set out in writing.Tell us your expected volume and we will quote accordingly.Where a client plans several orders across a season, it helps to discuss the overall volume early, so the pricing and the schedule can be planned around the whole programme rather than order by order.Any discount or special term is specific to the quoted order and is confirmed in writing, because material and labour costs change over time.

Question 21

We plan delivery dates carefully and keep you informed, but we do not promise a fixed date in advance, because timing depends on factors such as ma

Accepted Answer

On-time delivery — how we plan itWe plan delivery dates carefully and keep you informed, but we do not promise a fixed date in advance, because timing depends on factors such as material availability, the point of order confirmation and the workshop schedule at the time.What we can do is agree the production window when the order is confirmed, check the material position first because it is often the limiting factor, and update you if anything changes. The agreed dates are part of your order confirmation.As a general guide, sampling usually takes one to two weeks and bulk production around three to four weeks after sample approval, but the actual timing for your order is confirmed in writing for that order.For rush projects, discuss it early: deciding in advance which elements could be simplified is often faster than trying to compress production itself.Send your target date with the enquiry and we will confirm what is realistic for your order.Comfortable timing usually comes from planning early: confirming the specification, approving the sample without long gaps, and placing the bulk order so it fits the workshop schedule rather than competing with the busiest period.We would rather agree a realistic window and meet it than quote an optimistic date at the enquiry stage, so please share your target and any fixed deadline.

Question 22

The standard export packing is folded garments in polybags, packed into cartons with an order reference and a packing list. Sizes and colours are e

Accepted Answer

Standard export packagingThe standard export packing is folded garments in polybags, packed into cartons with an order reference and a packing list. Sizes and colours are either packed together or separated, according to how you plan to store and ship them.Carton labels and the packing list let you check the delivery against the order and route cartons onward without opening everything.If you need retail-ready packing, such as individual polybags with barcodes, branded bags or hangtags, this can be arranged and is specified before production, because it changes packing time and cost.Carton dimensions and weights are recorded for your logistics planning, and special requirements such as flat or hanging packing are confirmed in advance.Tell us your packing requirement and we will confirm the standard and the options for your order.The packing list and carton marks are prepared so you can receive the goods, check them against the order and forward cartons without opening every box.Where a retailer or warehouse has specific carton labelling requirements, send them before production so they can be applied during packing.

Question 23

After we review your enquiry we issue a written quotation covering the item, the quantity, the unit price and the terms, so you have a document to

Accepted Answer

Quotation and specification on paperAfter we review your enquiry we issue a written quotation covering the item, the quantity, the unit price and the terms, so you have a document to compare and approve rather than a figure given verbally.Alongside the quotation, the specification records what will actually be produced: fabric and weight, colour, measurements or size chart, construction details, decoration, labels and packing. This is the reference both sides work to.Where a detail is not yet fixed, it is marked so it can be agreed before production rather than assumed. Price and terms are confirmed in the quotation, and any order is subject to the agreed contract.If your internal process needs a specific format, tell us and we will follow it where possible.Send your requirement list and we will prepare the quotation and the specification for your review.It is worth checking that the specification matches what you expect before approving, especially measurements, colour, decoration and packing, since those are the details checked during production.Quotation validity depends on material and freight costs at the time, so the current figures are confirmed when you place the order.

Question 24

Both five-panel and six-panel caps can be produced. The five-panel construction gives a lower, flatter profile that suits a casual, modern look, while

Accepted Answer

Five-panel and six-panel capsBoth five-panel and six-panel caps can be produced. The five-panel construction gives a lower, flatter profile that suits a casual, modern look, while the six-panel crown is rounder and closer to a traditional cap shape.The difference is structural rather than cosmetic: the number of panels changes how the crown sits, so the choice is made from the look you want and then confirmed on a sample.Decoration planning depends on the panels, because an embroidered logo sits across a seam or within a single panel depending on the construction.Closure and brim options are chosen alongside the panel type, since the whole cap is built from the agreed specification rather than piece by piece.Tell us the profile you want and we will confirm what can be produced for your order.

Question 25

Custom woven labels, printed labels and hangtags can all be applied to caps, and they can carry your brand so the product is presented as yours rather

Accepted Answer

Woven labels and tags on capsCustom woven labels, printed labels and hangtags can all be applied to caps, and they can carry your brand so the product is presented as yours rather than as a generic item.The material and method affect the look: a woven label has a textured, traditional feel, while a printed satin label reproduces fine detail and colour more closely. The choice follows your artwork and brand direction.Placement is agreed on the sample, because a label inside the crown or on the adjuster reads differently from one on the front or the side, and the position affects how visible the branding is.Label content should also suit the market you sell in, so care and composition information is correct for your destination where it is required.Send your artwork and the label or tag elements you want and we will confirm the options for your order.

Question 26

The MOQ is 100 pieces per style, per colour, as it is for the rest of our range. Sizes can be mixed within one colourway where the style allows, while

Accepted Answer

MOQ for hats and capsThe MOQ is 100 pieces per style, per colour, as it is for the rest of our range. Sizes can be mixed within one colourway where the style allows, while a different colour is a separate order quantity.Decoration does not change the minimum, but it does affect the quotation: the number of embroidery positions and colours, or the size of a patch, changes the work involved rather than the quantity rule.Where a cap uses a custom component, such as a branded button or a specific closure, that component may carry its own minimum, which is confirmed at the quotation stage.A first order is often best kept to one or two colourways, so the style can be tested before a wider range is committed.Send your styles and quantities by colour and we will confirm the quotation.

Question 27

Logos can be applied to caps by embroidery or by patch, and the better method depends on the artwork. Bold, simple shapes work well in direct embroide

Accepted Answer

Embroidery and patches on capsLogos can be applied to caps by embroidery or by patch, and the better method depends on the artwork. Bold, simple shapes work well in direct embroidery, while fine detail often reproduces more cleanly as a woven or embroidered patch.Because a cap crown is curved, the artwork is planned for that surface: a design that looks correct flat can distort when placed on a panel, so placement and size are checked on a sample.Thread colour is matched to your brand reference, and the combination of thread and fabric affects how the logo reads, especially on a dark or textured material.Where several caps in one order carry the same logo, consistency of placement is part of the quality check before packing.Send your artwork and tell us the cap style and we will confirm the decoration route for your order.

Question 28

Common cap styles can be produced, including snapback and dad-hat shapes and similar six-panel and curved-brim constructions, as well as knit beanies,

Accepted Answer

Cap styles we can produceCommon cap styles can be produced, including snapback and dad-hat shapes and similar six-panel and curved-brim constructions, as well as knit beanies, subject to the material and the construction you choose.Each style has its own construction details, such as the crown panels, the closure and the brim shape, so the choice is confirmed from a reference or a specification rather than from a style name alone.Where a style is not standard, we can review a photograph or a sample and confirm whether it can be produced, since some shapes need specific components and a minimum quantity.Decoration is planned together with the construction, because the crown shape affects where a logo can sit and how clearly it reads.Tell us the styles you are considering and we will confirm what can be produced for your order.

Question 29

A reorder can be placed in a different colourway. Because MOQ applies per style and per colour, a new colour is treated as its own order quantity,

Accepted Answer

Reordering in a new colourwayA reorder can be placed in a different colourway. Because MOQ applies per style and per colour, a new colour is treated as its own order quantity, so it does not simply join the quantity of the original colour.The practical steps are to confirm the new colour against a swatch or a lab dip, approve it before production, and check that the chosen fabric is available in that colour. Some colours are supported from stock and others need dyeing.Where the style already exists, the pattern and specification carry over, so the new colourway moves more quickly once the colour is approved.Colour approval is the key step: approving on a screen is less reliable than approving a physical swatch, because screens and lighting vary.Send the style, the new colour and the quantity and we will confirm what is possible.Where a colour needs dyeing rather than being held in stock, a lab dip is usually approved first, so the final shade is agreed before bulk rather than discovered afterwards.Because the style and pattern already exist, the main planning work for a new colourway is the colour approval and the fabric check.

Question 30

If delivered goods do not meet the agreed specification, tell us as soon as possible with photos and, where relevant, the carton and style referenc

Accepted Answer

After-sales supportIf delivered goods do not meet the agreed specification, tell us as soon as possible with photos and, where relevant, the carton and style references. We review the point against the approved sample and the inspection records, then agree with you how it will be resolved.Because the specification and approvals are documented, most questions can be settled by comparing the delivered goods with what was agreed before production. Where a correction or replacement is warranted, we agree the remedy and the timing with you in writing.For repeat clients we also review recurring points at the pattern or specification level, so the same issue does not return in the next production run.Remedy details depend on the actual case and are agreed with you rather than pre-set, and nothing is decided without reviewing the goods and the records.Contact us with the order reference and the details and we will start the review.It helps to raise a concern as soon as goods arrive, while the cartons and the packing list are still to hand, because that makes matching the issue to the order straightforward.Where a point relates to the specification rather than a one-off fault, we look at whether the specification itself should be adjusted for future runs.

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