Question 1

Yes. We produce woven neck labels, printed labels, size labels, care labels, hang tags, polybags, boxes and custom packaging, all carrying your own

Accepted Answer

Labels, tags and packagingYes. We produce woven neck labels, printed labels, size labels, care labels, hang tags, polybags, boxes and custom packaging, all carrying your own branding. This is part of the standard private label process and is planned together with the garment rather than added at the end.Two details matter in practice. First, artwork: supply your logo in vector or high-resolution format, and confirm label wording and dimensions. Second, compliance: some markets require specific care, composition or origin wording, and if those requirements exist for your destination, share them so the labels can be prepared correctly the first time.Labels, tags and packaging are checked against the approved sample during production and again before packing. Custom items such as branded boxes or printed polybags may add a small amount of production and quality control time, which we confirm in the quotation.If branding is not finalised, tell us the planned label sizes and positions so the garment can be developed with the right allowances for labels and tags.

Question 2

Colour consistency is controlled through three steps. First, lab dips: dye samples are prepared and approved for each colour before bulk fabric is

Accepted Answer

Colour consistency in bulk ordersColour consistency is controlled through three steps. First, lab dips: dye samples are prepared and approved for each colour before bulk fabric is produced. Second, dye lot control: cutting is planned so a single garment colour comes from the same fabric lot wherever possible. Third, in-production checks: fabric and finished pieces are compared against the approved standard during production.For brands with tight colour requirements, we recommend approving a shade band rather than a single point, since it defines the acceptable range for production tolerances. This reduces the risk of rejecting an entire shipment over a difference that is visually negligible.The approved sample remains the reference throughout. If a colour is critical to your range, tell us at the development stage so the fabric, dye process and inspection steps can be planned around it rather than adjusted later.For multi-colour ranges, we recommend approving all colours in one round so the relationship between shades is judged together rather than colour by colour.

Question 3

Yes. Heavyweight options across jersey, fleece, French terry, denim and canvas are part of our standard sourcing, which is why styles such as heavy

Accepted Answer

Heavyweight fabrics for premium streetwearYes. Heavyweight options across jersey, fleece, French terry, denim and canvas are part of our standard sourcing, which is why styles such as heavyweight t-shirts, oversized hoodies and structured workwear jackets are routine for us rather than exceptions. Premium streetwear usually depends on that weight and structure.Weight also changes the production details. Heavier fabrics require appropriate needles, thread and machine settings, and can influence seam construction, hem finishes and how a garment drapes after washing. Because these details are handled during sampling, the finished piece reflects the intended hand feel rather than an approximation.If you have a reference garment, send it or describe the hand feel you want. We will propose two or three weights with swatches, and the final choice is approved on your sample before bulk production begins.If the reference garment is no longer available, a photograph with notes on weight and hand feel is usually enough for us to shortlist comparable options.

Question 4

Yes. Send us a swatch and we will match it as closely as possible in composition, weight, colour and finish. If the exact fabric is not available,

Accepted Answer

Matching a fabric swatchYes. Send us a swatch and we will match it as closely as possible in composition, weight, colour and finish. If the exact fabric is not available, we will propose the nearest alternatives and explain the differences so you can decide what is acceptable.Where colour is critical, the match is handled through a lab dip: the mill prepares a small dye sample for your approval before bulk fabric is produced. This step is standard practice for brands with tight colour standards, and it is far cheaper than discovering a shade difference after the order is cut.The final confirmation always happens on the garment sample. Swatches show the fabric in a small format; the sample shows how it drapes, how it behaves when sewn, and how the colour reads on a finished piece. Approving the sample closes the loop between the reference and the production order.If you are matching a colour rather than a fabric, send a physical colour reference too, since screen colours and photographs shift between devices.

Question 5

Shrinkage is managed by choosing pre-shrunk or washed fabrics and by testing the result, rather than by quoting a single figure in advance. The act

Accepted Answer

Fabric shrinkage after washingShrinkage is managed by choosing pre-shrunk or washed fabrics and by testing the result, rather than by quoting a single figure in advance. The actual rate depends on the fibre, the construction, the dyeing and finishing process, and how the garment is laundered by the end customer.This is why we validate shrinkage on your sample. Where shrinkage is a concern, we include a wash test so the behaviour of the specific fabric is measured before bulk production. If a requirement exists, for example a maximum shrinkage for your market or a specific care instruction, tell us during development and we will work to it.We also recommend passing the validated care instructions to your customers, since washing temperature and drying method influence shrinkage in real use. Documenting that on your care label is the simplest way to protect the garment after it leaves the factory.For garments where shrinkage is critical, we can test after several wash cycles rather than one, so the result reflects real customer use rather than a single cycle.

Question 6

We can source organic, recycled and lower-impact fabrics when they are available for your project, including organic cotton, recycled polyester ble

Accepted Answer

Sustainable and recycled fabricsWe can source organic, recycled and lower-impact fabrics when they are available for your project, including organic cotton, recycled polyester blends and options produced with lower-impact dyeing or finishing. Availability varies by weight, colour and season, so we confirm options for your specific design rather than promising a fixed catalogue.If sustainability claims matter for your market, tell us at the quotation stage. Some certifications and documentation requirements take time to arrange, and they may also influence which mills and fabrics are suitable. Flagging this early lets us propose realistic options and confirm what can be documented.As a practical approach, we recommend shortlisting two fabrics: one that fully meets your sustainability requirement and one closest alternative in case the first is unavailable at the needed weight or colour. We will show swatches and confirm the final option on your sample.Where certification is required, please allow additional lead time in the schedule, since documentation is usually arranged by the mill rather than by the garment factory.

Question 7

Yes. We can source or develop specific blends such as cotton-poly, French terry, brushed fleece, twill, canvas and denim, as well as technical blen

Accepted Answer

Sourcing specific fabric blendsYes. We can source or develop specific blends such as cotton-poly, French terry, brushed fleece, twill, canvas and denim, as well as technical blends for sport-influenced styles. If your design depends on a particular composition or finish, we will check availability with our fabric suppliers before sampling.Sourcing works in two ways. Where a fabric is a standard item, we confirm the available colours, weights and lead time directly. Where the composition is custom or the colour must match a specific reference, the mill may require a minimum order and additional lead time, and we will tell you that before you commit rather than after.The usual sequence is: you describe the requirement, we propose options with samples or swatches, you shortlist, and the final choice is approved on the garment sample. That way the fabric is validated for weight, colour and behaviour in production, not only in a swatch book.If the composition is commercially sensitive, we can work under an NDA arranged before sampling, so your fabric requirement stays confidential between your brand and our team.

Question 8

For streetwear, brands usually choose heavier fabrics because they hold their shape, drape with more structure and carry prints and embroidery well

Accepted Answer

Fabric weight (GSM) recommendationsFor streetwear, brands usually choose heavier fabrics because they hold their shape, drape with more structure and carry prints and embroidery well. The right weight still depends on the garment: a t-shirt that feels substantial is different from a hoodie that needs warmth and body, and a summer short needs a lighter hand than a winter jacket.Two practical considerations shape the decision. First, heavier fabrics generally cost more and can be warmer, so the right choice depends on your market and season rather than on weight alone. Second, weight affects construction: heavier fabric needs appropriate needle, thread and machine settings, which is why experience matters when moving from a mid-weight to a heavy-weight programme.We confirm the recommendation with you during development. Send a reference garment or describe the hand feel you want, and we will shortlist two or three fabric options with swatches. The final weight is approved on the sample, so what you see and feel is what enters bulk production.

Question 9

We work with a wide range of fabrics for streetwear: cotton and cotton blends, heavyweight jersey, French terry, fleece, denim, twill, canvas, rips

Accepted Answer

Fabrics availableWe work with a wide range of fabrics for streetwear: cotton and cotton blends, heavyweight jersey, French terry, fleece, denim, twill, canvas, ripstop and nylon, among others. The right choice depends on the garment, the fit you want, the season and your target price point.For classic streetwear pieces, brands often choose heavier cotton for t-shirts and French terry or fleece for hoodies, because those fabrics hold their shape and carry prints and embroidery well. Denim and canvas suit workwear-inspired jackets and pants, while technical fabrics are used for sport-influenced styles.Availability is confirmed during development, and we can propose alternatives when a specific fabric is not obtainable. Where the fabric is critical to the design, we recommend confirming the option with a swatch and then approving it on the sample.Send us your design or a reference garment and we will propose suitable fabric options for your project.A practical approach to fabric decisions: shortlist two or three options with swatches, compare them against your reference for weight, hand feel and colour, and confirm the final choice on the sample. That sequence prevents costly surprises after bulk production has started.

Question 10

We work with bank transfer between companies as the standard payment method. Whether a letter of credit is suitable depends on the order size, the

Accepted Answer

L/C and T/TWe work with bank transfer between companies as the standard payment method. Whether a letter of credit is suitable depends on the order size, the destination and the requirements of both companies, so it is assessed case by case and confirmed in the quotation rather than offered as a default.For large orders, payment structure is usually discussed directly with the client, including the deposit, the balance milestone and any documentation the buyer requires, such as inspection records or shipping documents. We prefer to agree these details before production starts so the process runs smoothly.Our aim is a payment arrangement that both sides can rely on, documented in writing in the quotation and order documents.Tell us your preferred payment structure and we will confirm what is possible for your order.If documentation is important on your side, for example an invoice, packing list or inspection record that must accompany payment, include those requirements at the quotation stage. Knowing them early allows the paperwork to be prepared correctly and avoids delays when the goods are ready to ship.

Question 11

Balance terms are agreed in the quotation before production. If you plan to inspect the goods before the final payment, tell us early so the paymen

Accepted Answer

Paying after inspectionBalance terms are agreed in the quotation before production. If you plan to inspect the goods before the final payment, tell us early so the payment schedule and the inspection timing are aligned in the order documents from the beginning rather than negotiated at the end.In practice this means agreeing three things in advance: when the inspection will take place, who arranges it, and which payment milestone follows the inspection result. That way there is no ambiguity about when payment falls due and no delay while terms are discussed.Where a third-party inspection is used, we cooperate fully with the inspector and coordinate timing so the check happens before packing and shipping.Mention your inspection plan when you request the quotation and we will structure the payment schedule around it.If you use a third-party inspection, agree the standard in advance, such as the checkpoints and the sampling level, and share it with both the inspector and our team. We coordinate timing so the inspection happens before packing, and inspection records are made available to you with the shipping documents.

Question 12

A deposit is commonly required to start production, with the balance due according to the agreed schedule. The exact percentage and the milestone a

Accepted Answer

Deposit requirementsA deposit is commonly required to start production, with the balance due according to the agreed schedule. The exact percentage and the milestone at which the balance falls due are confirmed in your quotation, because they can vary with order size, materials and specifications.The deposit covers the start of production: ordering fabric, scheduling cutting and sewing, and reserving capacity in the production plan. The balance is typically linked to completion or shipment. Where a client arranges inspection before shipment, the payment schedule can be aligned with the inspection date so both sides are protected.We recommend confirming the payment schedule together with pricing and lead time, so the full picture is clear before the order is placed. Any deviation from the agreed schedule is discussed in writing.Ask our team for the payment terms for your specific order and they will be set out clearly in the quotation.It also helps to know what the deposit covers: fabric orders, cutting and sewing scheduling and reserved capacity. If you need to align payment milestones with an inspection or with your own internal approval process, raise it during quotation so the schedule can be adjusted before production starts.

Question 13

Payment is made by bank transfer between companies. The full schedule is confirmed in the quotation and order documents, so both sides know the pay

Accepted Answer

Payment termsPayment is made by bank transfer between companies. The full schedule is set out in the contract, so both sides know the payment stages before production begins. There are no verbal arrangements: everything relevant to payment is written down.Typical structures involve a deposit to start production and the balance at an agreed milestone, such as before shipment or after inspection. Because terms can vary with order size, specifications and the length of the relationship, the exact schedule is set out in the contract for each order.If your company works with specific internal requirements, such as approval by an inspection report or payment after a shipping document is issued, tell us at the quotation stage so the schedule can be aligned before work starts.Send us your project details and we will include the payment schedule in the quotation for your review.One practical suggestion: confirm the payment schedule at the same time as pricing and lead time, before the order is placed. When all three are documented together, production planning is straightforward and there is no last-minute negotiation.

Question 14

We aim to respond quickly. Send your design, tech pack or reference together with quantities and your target market, and our team will confirm the

Accepted Answer

Quotation turnaroundWe aim to respond quickly. Send your design, tech pack or reference together with quantities and your target market, and our team will confirm the quotation timeline in our reply. Where specifications are complete, quotations are usually prepared within a short window; more complex projects may need a little longer if fabrics must be sourced or construction details need clarification.To speed things up, include the essentials in your first message: garment type and style, target quantity per style and colour, fabric preference or reference garment, decoration requirements, labelling and packaging needs, destination country and target delivery date.If some details are not finalised, send what you have. We will indicate which decisions affect cost and lead time most, and often a short call or a few messages is enough to close the gaps before quoting.Contact our team with your project details and we will confirm when you can expect the quotation.If your specifications are incomplete, do not wait: send what you have and note the open points. Our team will tell you which decisions affect cost and timing, and usually a short exchange of messages is enough to confirm the rest before issuing the quotation.

Question 15

We normally quote in USD. Accepted Incoterms depend on your destination, your preferred logistics arrangement and the shipping method, so they are

Accepted Answer

Currencies and IncotermsWe normally quote in USD. Accepted Incoterms depend on your destination, your preferred logistics arrangement and the shipping method, so they are confirmed in the quotation rather than assumed. Common options include arrangements where we handle export and freight, and arrangements where your own forwarder collects from the factory.The practical difference matters for cost planning. When we arrange shipping, the quotation includes transport and export documentation; when you use your own forwarder, the quoted price covers the goods and factory-side preparation, and freight is arranged on your side. In both cases we confirm responsibilities in writing so there is no ambiguity.For larger orders, we can also compare shipping methods, for example sea versus air, and show the trade-off between transit time and cost, so you can choose the option that fits your launch schedule.Tell us your destination and preferred terms and we will confirm the quotation structure for your order.

Question 16

Yes. We can plan orders that combine different garment categories in one production schedule, for example tees together with hoodies and bottoms. E

Accepted Answer

Mixed-category ordersYes. We can plan orders that combine different garment categories in one production schedule, for example tees together with hoodies and bottoms. Each style follows its own minimum of 100 pieces per style, per color, and the quotation lists quantities and prices per style so the structure stays transparent.Mixed-category planning is often used by brands releasing a coordinated collection, because it keeps the range coherent and simplifies shipping: garments finished at similar times can be packed and shipped together, which reduces freight costs compared with several separate shipments.If some styles are ready earlier than others, we can also arrange partial shipments so the first styles reach you sooner rather than waiting for the whole order. The schedule is confirmed at quotation stage, based on your quantities and target dates.Send us the full list of styles you are planning and we will confirm how the order can be structured.Where styles share the same fabric and colour, producing them in the same cycle also improves consistency, because the fabric and dye lot are the same. If your collection includes several categories, tell us the full list early so cutting, sewing and finishing can be planned efficiently rather than style by style.

Question 17

Yes, sizes can be mixed within one colorway to reach the minimum. A single style and colour can be ordered as a spread of sizes, for example S, M,

Accepted Answer

Mixing sizes and colorsYes, sizes can be mixed within one colorway to reach the minimum. A single style and colour can be ordered as a spread of sizes, for example S, M, L and XL totalling 100 pieces, which is the usual approach for a first production run.Different colours are treated as separate orders, because our MOQ applies per style, per color, and each colour involves separate fabric or dye lots, cutting and setup. If your size curve is not finalised, send an estimate and we will confirm a workable split before production.A practical planning approach is to weight the first order towards the sizes that sell best in your market, then adjust on reorder based on actual sales data. For colour, many brands start with two or three core colours and add seasonal shades once the style is proven.Share your size and colour plan with our team and we will confirm the details in the quotation.For colour planning, it helps to think in terms of what you can sell rather than what you can order: a strong core colour, one seasonal shade and one accent is a common structure for a first run. Additional colours can be added on reorder once the style has proven itself.

Question 18

We quote sampling and any optional services in advance, and the quotation itemizes the main cost elements: sample development, fabric and trims, cu

Accepted Answer

Setup and tooling feesWe quote sampling and any optional services in advance, and the quotation itemizes the main cost elements: sample development, fabric and trims, cutting and sewing, decoration such as printing, embroidery or washing, labels and packaging, and shipping. There are no unexpected line items added later.Special requests are quoted separately because they involve real additional materials or processing time. Examples include custom hardware such as zippers and pulls, special wash stages, additional decoration placements, or bespoke packaging. Where an item involves tooling, we confirm the cost before production begins rather than after.If your budget is fixed, tell us the target and we will explain which specification choices bring the cost down without affecting the qualities your customers notice most, such as fabric weight, fit and finishing.Request a quotation for your design and we will list every element clearly before you commit.When comparing suppliers, ask each one for an itemized quotation rather than a single unit price. Side-by-side line items make it obvious whether a lower headline price excludes sampling, decoration or packaging, and that comparison is usually more valuable than the headline number alone.

Question 19

Samples are one-off development pieces, so their unit cost is higher than bulk production. A sample involves pattern development, decoration or was

Accepted Answer

Sample versus bulk pricingSamples are one-off development pieces, so their unit cost is higher than bulk production. A sample involves pattern development, decoration or wash setup and a small run, while bulk pricing spreads those costs across the full order quantity. Comparing sample price with bulk price directly is therefore not meaningful.We quote the sampling fee separately and confirm it before development starts. The number of included revision rounds depends on the style and is confirmed in the sampling quotation, so expectations are clear on both sides. Once you approve the sample, we quote the bulk unit price for your order quantity.If your bulk order qualifies in size, the sample fee can be credited after the bulk order is placed, with the exact terms confirmed in your quotation. Many brands treat the sample fee as a development cost and focus on the bulk unit price and total landed cost when comparing suppliers.Send your design and planned quantity and we will quote sampling and bulk pricing separately and clearly.

Question 20

Yes. Unit pricing typically improves as quantity increases, and we can quote two or three quantity levels so you can compare the effect of volume o

Accepted Answer

Tiered pricing and quantity breaksYes. Unit pricing typically improves as quantity increases, and we can quote two or three quantity levels so you can compare the effect of volume on your specific design. The exact breaks depend on the style, the fabric and the decoration method, and are confirmed in the written quotation.A few practical points help you get the best price. Confirm specifications early, because design changes after sampling can add development cost. Group as many pieces as possible into one fabric and colour group, since every additional colour or fabric adds setup. Plan production outside peak periods, when scheduling is easier.Some specification choices affect price more than others: the number of print colours or placements, the level of washing or finishing, and the fabric weight. Our team will explain which adjustments have the biggest effect so you can decide where to invest and where to simplify.Tell us your target quantity and budget range and we will structure the quotation accordingly.

Question 21

The unit price of accessories depends on several elements: fabric and weight, construction and fit complexity, decoration such as printing, embroid

Accepted Answer

How unit price is calculatedThe unit price of accessories depends on several elements: fabric and weight, construction and fit complexity, decoration such as printing, embroidery or washing, labels and packaging, and the total quantity you order. Each of these changes the cost structure, which is why we quote per project rather than from a fixed price list.Fixed costs, including pattern development, machine setup, screen or embroidery setup and packing preparation, are spread across the number of pieces produced. That is why larger volumes normally bring a lower unit price: the same fixed cost is divided by more units.To make comparison easy, we provide an itemized quotation showing the main cost elements, and we can quote two or three quantity levels so you can see how the price changes with volume. If your design is still evolving, we can also indicate which specification choices have the biggest effect on cost.Send your design and target quantities and we will prepare a clear, itemized quotation for your project.

Question 22

Yes. With an MOQ of 100 pieces per style, per color, you can place a trial order before committing to a larger production run. This is the approach

Accepted Answer

Trial orders before bulk productionYes. With an MOQ of 100 pieces per style, per color, you can place a trial order before committing to a larger production run. This is the approach we usually recommend for a new collection: choose one or two core styles, approve the sample, and test how the fit, fabric and decoration perform with real customers before scaling up.Once a style sells, reorders follow the same minimum, so restocking stays predictable and the pattern and wash recipes are already established. That means reorders are typically faster and involve fewer decisions than the first order.A practical tip from our team: keep the first run focused, with fewer styles, colours and decoration placements. Fewer variables mean faster production, lower setup cost and a clearer read on what your market actually wants. You can extend the range in the next order once you know which styles perform.Tell us which styles you want to test and we will confirm the trial plan, sampling schedule and pricing.

Question 23

Our standard MOQ is 100 pieces per style, per color. The minimum applies to each individual style you order, rather than being a total across a who

Accepted Answer

MOQ for accessoriesOur standard MOQ is 100 pieces per style, per color. The minimum applies to each individual style you order, rather than being a total across a whole collection, so a brand can start with one design and still meet the requirement.Sizes can be mixed within one colorway to reach the minimum. For example, a single style and colour can be ordered as a spread of sizes such as S, M, L and XL totalling 100 pieces. Different colours are treated as separate orders, because each colour involves separate fabric or dye lots, separate cutting and separate setup.This structure exists to make small runs practical. Many factories require several hundred pieces per style, which forces young brands to tie up capital in inventory before they know what sells. A 100-piece minimum lets you test a design, gather real customer feedback and scale only what performs.If you are planning several styles, we confirm the minimum for each one in the written quotation and can suggest quantities that keep the first order efficient.

Question 24

We can describe the type of work we produce and explain how a project of that kind runs, but we do not publish client names or contact details, becaus

Accepted Answer

References and case examplesWe can describe the type of work we produce and explain how a project of that kind runs, but we do not publish client names or contact details, because brand information and designs are confidential to each client.Where a client agrees, we can describe a project in general terms, such as the category and the process followed, without identifying the brand. This is the more respectful approach for clients who sell under their own label and guard their supplier relationships.The practical alternative is a factory visit or a video call, where you can see the sample room, the production floor and the quality process directly rather than relying on another brand's testimony about bottoms.We would rather show you how we work than ask clients to act as references without their agreement, and any example we use is shared only with their consent.Tell us what you would like to assess and we will confirm what can be shared or shown.

Question 25

If goods do not meet the agreed specification, contact us as soon as possible with photographs, the style reference and, where relevant, the carton nu

Accepted Answer

Returns for quality issuesIf goods do not meet the agreed specification, contact us as soon as possible with photographs, the style reference and, where relevant, the carton number, so the point can be matched to the order and reviewed against the approved sample.The review compares the delivered goods with the documentation agreed before production, which is exactly why sample approval and inspection records matter: they are the shared reference for the discussion rather than a matter of opinion.Where goods are confirmed as not meeting the agreed standard, we agree a remedy with you in writing. That might be a correction, a replacement of the affected pieces, or another solution both sides accept, depending on the case.Any general returns term for bottoms is confirmed in your quotation or contract rather than assumed in advance, and nothing is decided without reviewing the actual goods and records.Send the details and photographs and we will begin the review promptly.

Question 26

Colour is approved before production, so bulk goods are made to an agreed reference rather than to an expectation. Depending on the material, approval

Accepted Answer

Colour approval before productionColour is approved before production, so bulk goods are made to an agreed reference rather than to an expectation. Depending on the material, approval is made against a physical swatch or a lab dip prepared for the specific fabric.For colours supported from stock, the reference is a swatch of the actual fabric. Where a colour has to be dyed, a lab dip is prepared and compared against your target before bulk dyeing begins, so the shade is settled in advance.We recommend approving a physical sample rather than a screen image, because displays and lighting vary and a colour can look different on a monitor than on fabric. This is especially true for washed and garment-dyed finishes.Because colour is checked against the same reference throughout the order, this also supports consistency between cartons and, later, between reorders of bottoms.Tell us your colour target and the fabric you have in mind and we will confirm the approval route for your order.

Question 27

Grading means applying consistent increments between sizes so the fit stays right as the size changes. We agree the base size and the increments with

Accepted Answer

Size grading across a full rangeGrading means applying consistent increments between sizes so the fit stays right as the size changes. We agree the base size and the increments with you, then apply them across the whole range rather than scaling a single size by eye.In practice the base size is approved first, because the increments follow from a fit you are happy with. Once the base is confirmed, the pattern is graded across the range and the result is checked on a graded sample before bulk production.For extended or plus sizes, grading is handled with extra care, because increments that work in the middle of a range often need adjusting at the extremes. Testing one extended size early in development is much cheaper than correcting it after bulk.The graded chart is documented, so a reorder or a new colourway follows the same fit rather than being re-graded, which keeps bottoms consistent between production runs.Send your target size range and base size and we will confirm the grading approach for your order.

Question 28

Yes. If you already have measurements or a specification, we produce to your figures rather than to a standard chart. Send the measurement points and

Accepted Answer

Producing to your exact measurements and specsYes. If you already have measurements or a specification, we produce to your figures rather than to a standard chart. Send the measurement points and how each one is taken, so there is no ambiguity later about where a measurement is read.In practice we build a measurement chart for your style, produce the sample against it, and you approve the fit on that sample. The approved sample and the chart then become the reference for bulk production and for any reorder.Where you have a physical garment rather than a chart, we can measure it and agree the points with you, because measuring the actual piece removes uncertainty about how a measurement is defined, such as chest at underarm or chest one inch below.Every measurement has a tolerance, since fabric and construction behave differently across sizes and after washing. The acceptable range is agreed with you rather than left open, and it is recorded with the specification.Send your chart, specification or reference garment and we will confirm what is needed to produce bottoms to your exact requirement.

Question 29

Our after-sales commitment is that if delivered goods do not match the agreed specification, we review the point promptly against the approved samp

Accepted Answer

What our after-sales commitment coversOur after-sales commitment is that if delivered goods do not match the agreed specification, we review the point promptly against the approved sample and the inspection records and agree a remedy with you.This works because the specification, sample approval and inspection records are documented, so the reference for any discussion already exists. Tell us with photos and the order reference as soon as possible after delivery.The remedy itself depends on the actual case and is agreed in writing rather than pre-set; it might be a correction, a replacement of affected pieces, or another solution both sides accept.We do not offer a blanket written guarantee beyond this, and any specific terms are those set out in your quotation or contract.Contact us with the order details and we will begin the review.Keeping the approved sample, the specification and the inspection records makes this process quick, because the standard we agreed is already documented and does not have to be re-established.Contact us as soon as possible if something is not as expected, so the goods can be checked while the shipment is still recent.

Question 30

We value repeat business and price each order according to its quantity, style and materials, so a reorder is quoted on its own merits. Any conside

Accepted Answer

Pricing for repeat buyersWe value repeat business and price each order according to its quantity, style and materials, so a reorder is quoted on its own merits. Any consideration for repeat orders is confirmed in the quotation rather than promised in advance.Where volumes grow, unit cost usually improves because setup and material costs are spread over more pieces, and this is reflected in the quoted price for that quantity.The most practical way to keep cost down is a realistic order quantity across fewer styles and colours, since MOQ applies per style and per colour. Fewer colourways per style often cost less than many small runs.Because prices follow material and labour costs, the figure for each order is confirmed when you place it, and any agreed terms are set out in writing.Tell us your expected volume and we will quote accordingly.Where a client plans several orders across a season, it helps to discuss the overall volume early, so the pricing and the schedule can be planned around the whole programme rather than order by order.Any discount or special term is specific to the quoted order and is confirmed in writing, because material and labour costs change over time.

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