Question 1

Balance terms are agreed in the quotation before production. If you plan to inspect the goods before the final payment, tell us early so the paymen

Accepted Answer

Paying after inspectionBalance terms are agreed in the quotation before production. If you plan to inspect the goods before the final payment, tell us early so the payment schedule and the inspection timing are aligned in the order documents from the beginning rather than negotiated at the end.In practice this means agreeing three things in advance: when the inspection will take place, who arranges it, and which payment milestone follows the inspection result. That way there is no ambiguity about when payment falls due and no delay while terms are discussed.Where a third-party inspection is used, we cooperate fully with the inspector and coordinate timing so the check happens before packing and shipping.Mention your inspection plan when you request the quotation and we will structure the payment schedule around it.If you use a third-party inspection, agree the standard in advance, such as the checkpoints and the sampling level, and share it with both the inspector and our team. We coordinate timing so the inspection happens before packing, and inspection records are made available to you with the shipping documents.

Question 2

A deposit is commonly required to start production, with the balance due according to the agreed schedule. The exact percentage and the milestone a

Accepted Answer

Deposit requirementsA deposit is commonly required to start production, with the balance due according to the agreed schedule. The exact percentage and the milestone at which the balance falls due are confirmed in your quotation, because they can vary with order size, materials and specifications.The deposit covers the start of production: ordering fabric, scheduling cutting and sewing, and reserving capacity in the production plan. The balance is typically linked to completion or shipment. Where a client arranges inspection before shipment, the payment schedule can be aligned with the inspection date so both sides are protected.We recommend confirming the payment schedule together with pricing and lead time, so the full picture is clear before the order is placed. Any deviation from the agreed schedule is discussed in writing.Ask our team for the payment terms for your specific order and they will be set out clearly in the quotation.It also helps to know what the deposit covers: fabric orders, cutting and sewing scheduling and reserved capacity. If you need to align payment milestones with an inspection or with your own internal approval process, raise it during quotation so the schedule can be adjusted before production starts.

Question 3

Payment is made by bank transfer between companies. The full schedule is confirmed in the quotation and order documents, so both sides know the pay

Accepted Answer

Payment termsPayment is made by bank transfer between companies. The full schedule is set out in the contract, so both sides know the payment stages before production begins. There are no verbal arrangements: everything relevant to payment is written down.Typical structures involve a deposit to start production and the balance at an agreed milestone, such as before shipment or after inspection. Because terms can vary with order size, specifications and the length of the relationship, the exact schedule is set out in the contract for each order.If your company works with specific internal requirements, such as approval by an inspection report or payment after a shipping document is issued, tell us at the quotation stage so the schedule can be aligned before work starts.Send us your project details and we will include the payment schedule in the quotation for your review.One practical suggestion: confirm the payment schedule at the same time as pricing and lead time, before the order is placed. When all three are documented together, production planning is straightforward and there is no last-minute negotiation.

Question 4

We aim to respond quickly. Send your design, tech pack or reference together with quantities and your target market, and our team will confirm the

Accepted Answer

Quotation turnaroundWe aim to respond quickly. Send your design, tech pack or reference together with quantities and your target market, and our team will confirm the quotation timeline in our reply. Where specifications are complete, quotations are usually prepared within a short window; more complex projects may need a little longer if fabrics must be sourced or construction details need clarification.To speed things up, include the essentials in your first message: garment type and style, target quantity per style and colour, fabric preference or reference garment, decoration requirements, labelling and packaging needs, destination country and target delivery date.If some details are not finalised, send what you have. We will indicate which decisions affect cost and lead time most, and often a short call or a few messages is enough to close the gaps before quoting.Contact our team with your project details and we will confirm when you can expect the quotation.If your specifications are incomplete, do not wait: send what you have and note the open points. Our team will tell you which decisions affect cost and timing, and usually a short exchange of messages is enough to confirm the rest before issuing the quotation.

Question 5

We normally quote in USD. Accepted Incoterms depend on your destination, your preferred logistics arrangement and the shipping method, so they are

Accepted Answer

Currencies and IncotermsWe normally quote in USD. Accepted Incoterms depend on your destination, your preferred logistics arrangement and the shipping method, so they are confirmed in the quotation rather than assumed. Common options include arrangements where we handle export and freight, and arrangements where your own forwarder collects from the factory.The practical difference matters for cost planning. When we arrange shipping, the quotation includes transport and export documentation; when you use your own forwarder, the quoted price covers the goods and factory-side preparation, and freight is arranged on your side. In both cases we confirm responsibilities in writing so there is no ambiguity.For larger orders, we can also compare shipping methods, for example sea versus air, and show the trade-off between transit time and cost, so you can choose the option that fits your launch schedule.Tell us your destination and preferred terms and we will confirm the quotation structure for your order.

Question 6

Yes. We can plan orders that combine different garment categories in one production schedule, for example tees together with hoodies and bottoms. E

Accepted Answer

Mixed-category ordersYes. We can plan orders that combine different garment categories in one production schedule, for example tees together with hoodies and bottoms. Each style follows its own minimum of 100 pieces per style, per color, and the quotation lists quantities and prices per style so the structure stays transparent.Mixed-category planning is often used by brands releasing a coordinated collection, because it keeps the range coherent and simplifies shipping: garments finished at similar times can be packed and shipped together, which reduces freight costs compared with several separate shipments.If some styles are ready earlier than others, we can also arrange partial shipments so the first styles reach you sooner rather than waiting for the whole order. The schedule is confirmed at quotation stage, based on your quantities and target dates.Send us the full list of styles you are planning and we will confirm how the order can be structured.Where styles share the same fabric and colour, producing them in the same cycle also improves consistency, because the fabric and dye lot are the same. If your collection includes several categories, tell us the full list early so cutting, sewing and finishing can be planned efficiently rather than style by style.

Question 7

Yes, sizes can be mixed within one colorway to reach the minimum. A single style and colour can be ordered as a spread of sizes, for example S, M,

Accepted Answer

Mixing sizes and colorsYes, sizes can be mixed within one colorway to reach the minimum. A single style and colour can be ordered as a spread of sizes, for example S, M, L and XL totalling 100 pieces, which is the usual approach for a first production run.Different colours are treated as separate orders, because our MOQ applies per style, per color, and each colour involves separate fabric or dye lots, cutting and setup. If your size curve is not finalised, send an estimate and we will confirm a workable split before production.A practical planning approach is to weight the first order towards the sizes that sell best in your market, then adjust on reorder based on actual sales data. For colour, many brands start with two or three core colours and add seasonal shades once the style is proven.Share your size and colour plan with our team and we will confirm the details in the quotation.For colour planning, it helps to think in terms of what you can sell rather than what you can order: a strong core colour, one seasonal shade and one accent is a common structure for a first run. Additional colours can be added on reorder once the style has proven itself.

Question 8

We quote sampling and any optional services in advance, and the quotation itemizes the main cost elements: sample development, fabric and trims, cu

Accepted Answer

Setup and tooling feesWe quote sampling and any optional services in advance, and the quotation itemizes the main cost elements: sample development, fabric and trims, cutting and sewing, decoration such as printing, embroidery or washing, labels and packaging, and shipping. There are no unexpected line items added later.Special requests are quoted separately because they involve real additional materials or processing time. Examples include custom hardware such as zippers and pulls, special wash stages, additional decoration placements, or bespoke packaging. Where an item involves tooling, we confirm the cost before production begins rather than after.If your budget is fixed, tell us the target and we will explain which specification choices bring the cost down without affecting the qualities your customers notice most, such as fabric weight, fit and finishing.Request a quotation for your design and we will list every element clearly before you commit.When comparing suppliers, ask each one for an itemized quotation rather than a single unit price. Side-by-side line items make it obvious whether a lower headline price excludes sampling, decoration or packaging, and that comparison is usually more valuable than the headline number alone.

Question 9

Samples are one-off development pieces, so their unit cost is higher than bulk production. A sample involves pattern development, decoration or was

Accepted Answer

Sample versus bulk pricingSamples are one-off development pieces, so their unit cost is higher than bulk production. A sample involves pattern development, decoration or wash setup and a small run, while bulk pricing spreads those costs across the full order quantity. Comparing sample price with bulk price directly is therefore not meaningful.We quote the sampling fee separately and confirm it before development starts. The number of included revision rounds depends on the style and is confirmed in the sampling quotation, so expectations are clear on both sides. Once you approve the sample, we quote the bulk unit price for your order quantity.If your bulk order qualifies in size, the sample fee can be credited after the bulk order is placed, with the exact terms confirmed in your quotation. Many brands treat the sample fee as a development cost and focus on the bulk unit price and total landed cost when comparing suppliers.Send your design and planned quantity and we will quote sampling and bulk pricing separately and clearly.

Question 10

Yes. Unit pricing typically improves as quantity increases, and we can quote two or three quantity levels so you can compare the effect of volume o

Accepted Answer

Tiered pricing and quantity breaksYes. Unit pricing typically improves as quantity increases, and we can quote two or three quantity levels so you can compare the effect of volume on your specific design. The exact breaks depend on the style, the fabric and the decoration method, and are confirmed in the written quotation.A few practical points help you get the best price. Confirm specifications early, because design changes after sampling can add development cost. Group as many pieces as possible into one fabric and colour group, since every additional colour or fabric adds setup. Plan production outside peak periods, when scheduling is easier.Some specification choices affect price more than others: the number of print colours or placements, the level of washing or finishing, and the fabric weight. Our team will explain which adjustments have the biggest effect so you can decide where to invest and where to simplify.Tell us your target quantity and budget range and we will structure the quotation accordingly.

Question 11

The unit price of tops depends on several elements: fabric and weight, construction and fit complexity, decoration such as printing, embroidery or

Accepted Answer

How unit price is calculatedThe unit price of tops depends on several elements: fabric and weight, construction and fit complexity, decoration such as printing, embroidery or washing, labels and packaging, and the total quantity you order. Each of these changes the cost structure, which is why we quote per project rather than from a fixed price list.Fixed costs, including pattern development, machine setup, screen or embroidery setup and packing preparation, are spread across the number of pieces produced. That is why larger volumes normally bring a lower unit price: the same fixed cost is divided by more units.To make comparison easy, we provide an itemized quotation showing the main cost elements, and we can quote two or three quantity levels so you can see how the price changes with volume. If your design is still evolving, we can also indicate which specification choices have the biggest effect on cost.Send your design and target quantities and we will prepare a clear, itemized quotation for your project.

Question 12

Yes. With an MOQ of 100 pieces per style, per color, you can place a trial order before committing to a larger production run. This is the approach

Accepted Answer

Trial orders before bulk productionYes. With an MOQ of 100 pieces per style, per color, you can place a trial order before committing to a larger production run. This is the approach we usually recommend for a new collection: choose one or two core styles, approve the sample, and test how the fit, fabric and decoration perform with real customers before scaling up.Once a style sells, reorders follow the same minimum, so restocking stays predictable and the pattern and wash recipes are already established. That means reorders are typically faster and involve fewer decisions than the first order.A practical tip from our team: keep the first run focused, with fewer styles, colours and decoration placements. Fewer variables mean faster production, lower setup cost and a clearer read on what your market actually wants. You can extend the range in the next order once you know which styles perform.Tell us which styles you want to test and we will confirm the trial plan, sampling schedule and pricing.

Question 13

Our standard MOQ is 100 pieces per style, per color. The minimum applies to each individual style you order, rather than being a total across a who

Accepted Answer

MOQ for topsOur standard MOQ is 100 pieces per style, per color. The minimum applies to each individual style you order, rather than being a total across a whole collection, so a brand can start with one design and still meet the requirement.Sizes can be mixed within one colorway to reach the minimum. For example, a single style and colour can be ordered as a spread of sizes such as S, M, L and XL totalling 100 pieces. Different colours are treated as separate orders, because each colour involves separate fabric or dye lots, separate cutting and separate setup.This structure exists to make small runs practical. Many factories require several hundred pieces per style, which forces young brands to tie up capital in inventory before they know what sells. A 100-piece minimum lets you test a design, gather real customer feedback and scale only what performs.If you are planning several styles, we confirm the minimum for each one in the written quotation and can suggest quantities that keep the first order efficient.

Question 14

Our after-sales commitment is that if delivered goods do not match the agreed specification, we review the point promptly against the approved sample

Accepted Answer

What our after-sales commitment coversOur after-sales commitment is that if delivered goods do not match the agreed specification, we review the point promptly against the approved sample and the inspection records and agree a remedy with you.This works because the specification, sample approval and inspection records are documented, so the reference for any discussion already exists. Tell us with photos and the order reference as soon as possible after delivery.The remedy itself depends on the actual case and is agreed in writing rather than pre-set; it might be a correction, a replacement of affected pieces, or another solution both sides accept.We do not offer a blanket written guarantee beyond this, and any specific terms are those set out in your quotation or contract.Contact us with the order details and we will begin the review.Keeping the approved sample, the specification and the inspection records makes this process quick, because the standard we agreed is already documented and does not have to be re-established.Contact us as soon as possible if something is not as expected, so the goods can be checked while the shipment is still recent.

Question 15

We value repeat business and price each order according to its quantity, style and materials, so a reorder is quoted on its own merits. Any considerat

Accepted Answer

Pricing for repeat buyersWe value repeat business and price each order according to its quantity, style and materials, so a reorder is quoted on its own merits. Any consideration for repeat orders is confirmed in the quotation rather than promised in advance.Where volumes grow, unit cost usually improves because setup and material costs are spread over more pieces, and this is reflected in the quoted price for that quantity.The most practical way to keep cost down is a realistic order quantity across fewer styles and colours, since MOQ applies per style and per colour. Fewer colourways per style often cost less than many small runs.Because prices follow material and labour costs, the figure for each order is confirmed when you place it, and any agreed terms are set out in writing.Tell us your expected volume and we will quote accordingly.Where a client plans several orders across a season, it helps to discuss the overall volume early, so the pricing and the schedule can be planned around the whole programme rather than order by order.Any discount or special term is specific to the quoted order and is confirmed in writing, because material and labour costs change over time.

Question 16

We plan delivery dates carefully and keep you informed, but we do not promise a fixed date in advance, because timing depends on factors such as mater

Accepted Answer

On-time delivery — how we plan itWe plan delivery dates carefully and keep you informed, but we do not promise a fixed date in advance, because timing depends on factors such as material availability, the point of order confirmation and the workshop schedule at the time.What we can do is agree the production window when the order is confirmed, check the material position first because it is often the limiting factor, and update you if anything changes. The agreed dates are part of your order confirmation.As a general guide, sampling usually takes one to two weeks and bulk production around three to four weeks after sample approval, but the actual timing for your order is confirmed in writing for that order.For rush projects, discuss it early: deciding in advance which elements could be simplified is often faster than trying to compress production itself.Send your target date with the enquiry and we will confirm what is realistic for your order.Comfortable timing usually comes from planning early: confirming the specification, approving the sample without long gaps, and placing the bulk order so it fits the workshop schedule rather than competing with the busiest period.We would rather agree a realistic window and meet it than quote an optimistic date at the enquiry stage, so please share your target and any fixed deadline.

Question 17

The standard export packing is folded garments in polybags, packed into cartons with an order reference and a packing list. Sizes and colours are eith

Accepted Answer

Standard export packagingThe standard export packing is folded garments in polybags, packed into cartons with an order reference and a packing list. Sizes and colours are either packed together or separated, according to how you plan to store and ship them.Carton labels and the packing list let you check the delivery against the order and route cartons onward without opening everything.If you need retail-ready packing, such as individual polybags with barcodes, branded bags or hangtags, this can be arranged and is specified before production, because it changes packing time and cost.Carton dimensions and weights are recorded for your logistics planning, and special requirements such as flat or hanging packing are confirmed in advance.Tell us your packing requirement and we will confirm the standard and the options for your order.The packing list and carton marks are prepared so you can receive the goods, check them against the order and forward cartons without opening every box.Where a retailer or warehouse has specific carton labelling requirements, send them before production so they can be applied during packing.

Question 18

After we review your enquiry we issue a written quotation covering the item, the quantity, the unit price and the terms, so you have a document to com

Accepted Answer

Quotation and specification on paperAfter we review your enquiry we issue a written quotation covering the item, the quantity, the unit price and the terms, so you have a document to compare and approve rather than a figure given verbally.Alongside the quotation, the specification records what will actually be produced: fabric and weight, colour, measurements or size chart, construction details, decoration, labels and packing. This is the reference both sides work to.Where a detail is not yet fixed, it is marked so it can be agreed before production rather than assumed. Price and terms are confirmed in the quotation, and any order is subject to the agreed contract.If your internal process needs a specific format, tell us and we will follow it where possible.Send your requirement list and we will prepare the quotation and the specification for your review.It is worth checking that the specification matches what you expect before approving, especially measurements, colour, decoration and packing, since those are the details checked during production.Quotation validity depends on material and freight costs at the time, so the current figures are confirmed when you place the order.

Question 19

A reorder can be placed in a different colourway. Because MOQ applies per style and per colour, a new colour is treated as its own order quantity, so

Accepted Answer

Reordering in a new colourwayA reorder can be placed in a different colourway. Because MOQ applies per style and per colour, a new colour is treated as its own order quantity, so it does not simply join the quantity of the original colour.The practical steps are to confirm the new colour against a swatch or a lab dip, approve it before production, and check that the chosen fabric is available in that colour. Some colours are supported from stock and others need dyeing.Where the style already exists, the pattern and specification carry over, so the new colourway moves more quickly once the colour is approved.Colour approval is the key step: approving on a screen is less reliable than approving a physical swatch, because screens and lighting vary.Send the style, the new colour and the quantity and we will confirm what is possible.Where a colour needs dyeing rather than being held in stock, a lab dip is usually approved first, so the final shade is agreed before bulk rather than discovered afterwards.Because the style and pattern already exist, the main planning work for a new colourway is the colour approval and the fabric check.

Question 20

If delivered goods do not meet the agreed specification, tell us as soon as possible with photos and, where relevant, the carton and style references.

Accepted Answer

After-sales supportIf delivered goods do not meet the agreed specification, tell us as soon as possible with photos and, where relevant, the carton and style references. We review the point against the approved sample and the inspection records, then agree with you how it will be resolved.Because the specification and approvals are documented, most questions can be settled by comparing the delivered goods with what was agreed before production. Where a correction or replacement is warranted, we agree the remedy and the timing with you in writing.For repeat clients we also review recurring points at the pattern or specification level, so the same issue does not return in the next production run.Remedy details depend on the actual case and are agreed with you rather than pre-set, and nothing is decided without reviewing the goods and the records.Contact us with the order reference and the details and we will start the review.It helps to raise a concern as soon as goods arrive, while the cartons and the packing list are still to hand, because that makes matching the issue to the order straightforward.Where a point relates to the specification rather than a one-off fault, we look at whether the specification itself should be adjusted for future runs.

Question 21

We keep your patterns and specifications so that reorders match the original. How long they are retained is best agreed in writing for your account, a

Accepted Answer

How long we keep your patternsWe keep your patterns and specifications so that reorders match the original. How long they are retained is best agreed in writing for your account, and we are happy to work to a period that fits your own planning.Keeping the pattern allows a repeat order to be produced without re-developing the fit, which saves time and reduces the risk of small differences appearing between runs.If you would prefer your files not to be retained, we can return or delete them on request after an order, and the arrangement is confirmed with you rather than assumed.Where a design is exclusive, retention is tied to your agreement with us, so your material is not used for anyone else.Tell us your retention preference and we will confirm it in writing.Digital pattern files and the original specification are kept together, so a future order starts from the same reference and the fit does not drift between runs.If a fit was updated at any point, tell us before the reorder so the correct version of the pattern is used rather than an earlier one.

Question 22

A reorder is normally simpler than a first order because the pattern, specification and approvals already exist. It still needs a fresh order confirma

Accepted Answer

Reorders: process and timingA reorder is normally simpler than a first order because the pattern, specification and approvals already exist. It still needs a fresh order confirmation, since MOQ applies per style and per colour and materials must be checked again for availability.To place a reorder, send the original style reference, the quantity by size and colour, and any changes you want. We confirm availability of the same fabric and the current price, then produce after your confirmation.Lead time for a reorder is usually shorter than the initial run because development is already complete, but it still depends on fabric availability and the workshop schedule at the time, which we confirm when you place the order.Planning early is the most reliable way to keep timing comfortable, especially ahead of peak season when capacity is booked further in advance.Send your reorder reference and quantities and we will confirm price and timing.Changes to decoration, labels or packing can usually be handled in a reorder, but it helps to state them clearly at the beginning so the specification and the price reflect them.Because materials are checked again, a reorder placed early in the season is easier to schedule than one placed when fabric is already committed elsewhere.

Question 23

A competitive mix usually has a clear core, a few seasonal pieces, and accessories that lift average order value at low risk. We can help by mapping s

Accepted Answer

Building a competitive product mixA competitive mix usually has a clear core, a few seasonal pieces, and accessories that lift average order value at low risk. We can help by mapping styles to categories and suggesting constructions that fit your price points.The practical approach is to define your entry-level, core and premium tiers, then confirm the fabric and construction that makes each tier credible. This keeps the range coherent instead of a random set of styles.Because our MOQ applies per style and per colour, a mix is planned style by style, so we can sequence the first order around the pieces that matter most to your launch.Any suggestion we give is general guidance based on what we produce rather than a guarantee of sales, and your own market data should lead the decision.Send your price points and categories and we will help structure the mix.Accessories and smaller items can also lift a range at modest cost, because they share branding and packing with the main styles and reduce the risk of a single product failing.Once the tiers are set, the first order can be sequenced so the highest-importance pieces are developed and produced first.

Question 24

Across US and EU streetwear, the categories that recur are heavyweight tees, hoodies and sweatshirts, relaxed-fit bottoms, overshirts and simple acces

Accepted Answer

Styles that perform in US and EU streetwearAcross US and EU streetwear, the categories that recur are heavyweight tees, hoodies and sweatshirts, relaxed-fit bottoms, overshirts and simple accessories. These are recurring categories rather than a promise of performance in your particular market.What tends to separate success is the execution: fabric weight and handfeel, a fit that matches the brand's audience, durable decoration and consistent quality on reorder. Two brands can sell the same category with very different results.The practical way to test is to launch a small number of core pieces, see which resonate with your customers, and then reorder the winners rather than expanding the range too early.We can produce any of these categories to your specification; which will sell in your market depends on your customers and your positioning.Share your market and target price and we will suggest styles to consider.Testing in small quantities before a large commitment is usually cheaper than correcting an overstocked style afterwards. Launch a few pieces, read the response, then reorder what works.Execution details such as fabric weight, print durability and consistent sizing on reorder often matter more to repeat sales than the category itself.

Question 25

We can share what we see being produced across our client base and the construction details that recur, such as heavier cottons, relaxed and boxy fits

Accepted Answer

Choosing what to stock next seasonWe can share what we see being produced across our client base and the construction details that recur, such as heavier cottons, relaxed and boxy fits, washed and garment-dyed finishes, and layered branding. The final buying decision rests on your own customers' data.The useful approach is to balance a small number of trend-led pieces with dependable core styles, so a trend that fades does not leave stock stranded. Your own sell-through, rather than our opinion, should drive volume.Because MOQ applies per style and per colour, it is usually better to test a new direction in one or two colourways, then reorder what works in the same colours or add new ones later.Any trend commentary we give is general observation and is not a forecast or a promise of sales; market conditions vary by region and by season.Tell us your target market and price point and we will suggest styles to consider.It also helps to agree which pieces are core and which are tests. Core styles can be planned in larger quantities, while a trend piece is often safer in one or two colourways at the minimum quantity.Because the same pattern supports a reorder, a piece that performs can be repeated quickly in the same colour or extended into new ones.

Question 26

We can support a launch that needs more than one style. Because we produce tops, bottoms, outerwear and accessories, a first range can be developed as

Accepted Answer

Supporting a full range launchWe can support a launch that needs more than one style. Because we produce tops, bottoms, outerwear and accessories, a first range can be developed as a set rather than as unrelated pieces from different suppliers.The practical way to start is a small development group, one or two pieces per category, so you confirm fit, fabric and branding before committing to the full range. This spreads development cost and time across several styles.Where you are launching, we can also sequence production so the styles you plan to sell first are completed first, spreading delivery across the season rather than concentrating everything into a single shipment.MOQ applies per style and per colour, so a range is planned style by style, and the exact structure is confirmed in your quotation.Send your range plan and we will confirm how to develop it.Planning the size curve early also helps, because a range that spans several categories needs a consistent fit language. Agreeing that on the first development pieces saves correction later.Delivery can be staggered across the season, which spreads cash flow and lets you react to early sales before the full range is committed.

Question 27

Protecting an exclusive design means it is produced only for you. We do not sell your patterns, artwork or finished goods to other customers, and your

Accepted Answer

Keeping exclusive designs exclusiveProtecting an exclusive design means it is produced only for you. We do not sell your patterns, artwork or finished goods to other customers, and your files are used only for your own orders.In practice this can be supported by an NDA, by limiting internal access to the team on your order, and by agreeing in writing that the design is exclusive to your brand.Where you want extra assurance, the specific terms, such as the scope and duration of exclusivity, are set out in your agreement with us so both sides know exactly what is covered.We can also return or delete your files at your request once an order is complete, where you prefer not to leave material with us.Tell us what exclusivity you need and we will confirm the arrangement in writing.It also helps to be explicit about what exclusivity covers: a single style, a category, or an entire range, and whether it is permanent or for a fixed period. Being precise avoids misunderstanding on both sides.In day-to-day practice, exclusivity is protected by keeping your patterns, artwork and finished goods out of any other customer's production, and by limiting access to the team working on your order.

Question 28

We can sign a non-disclosure agreement before reviewing your designs, tech packs or samples. This is common for brands with original artwork or propri

Accepted Answer

Signing an NDA before productionWe can sign a non-disclosure agreement before reviewing your designs, tech packs or samples. This is common for brands with original artwork or proprietary fits, and it protects both sides before any order is placed.In practice, an NDA is usually agreed early, before we see sensitive material. If you have your own template we can review it, and otherwise a mutual agreement can be arranged.Beyond the signed document, confidentiality is handled day to day: access to your files is limited to the team working on the order, and patterns and artwork are used only for your production.If you need specific terms, for example around exclusivity, file retention or file return, raise them at the start so they can be included in writing.Send your NDA or your requirement and we will confirm how to proceed.File handling is part of the same conversation: tell us whether you want your designs and patterns returned to you, deleted after the order, or kept for future reorders, and we will confirm how it will be handled.Where you supply your own agreement, we review it before any sensitive material is exchanged, so the protection is in place from the first technical discussion.

Question 29

We can apply your logo to the elements your customers see: neck labels, care labels, hangtags, woven patches, printed or embroidered branding, and the

Accepted Answer

White-label branding on labels and packagingWe can apply your logo to the elements your customers see: neck labels, care labels, hangtags, woven patches, printed or embroidered branding, and the packaging itself, so the product is presented as yours.In practice you provide the artwork and we confirm the material, size and placement on a sample before bulk, since label position affects how the garment sits and reads.Packaging can range from a plain polybag with your sticker through to branded bags and boxes, and the options and any cost difference are set out in your quotation rather than assumed.We keep branding artwork confidential and use it only for your orders, and access to your files can be limited to the team working on them.Send your logo files and the elements you want branded and we will confirm what can be produced.For printed and embroidered branding, vector artwork in a standard format gives the cleanest result, though we can also work from a high-resolution file where that is all that exists.Branding is approved on the sample before bulk production, so you can check size, placement and colour against the actual garment rather than on a screen.

Question 30

The difference is who creates the product. In OEM you supply the design and we build to it exactly; in ODM we take part in creating the design, advisi

Accepted Answer

OEM and ODM — what actually differsThe difference is who creates the product. In OEM you supply the design and we build to it exactly; in ODM we take part in creating the design, advising on fit, fabric and construction to suit your customers.This affects the starting documents: OEM usually begins with your tech pack or reference sample, while ODM can begin with a mood board, a brief, a target price and a few styles you like.It also affects development time and cost. ODM involves more of our development work up front, while OEM is more direct once your specification is clear. Both are quoted according to your project rather than from a standard sheet.Many clients mix the two, running standard styles through ODM to move quickly and signature pieces through OEM for exact control.Tell us how much of the design you want to keep in-house and we will confirm the route and the next steps.For either route, the clearer your starting information, the faster development moves. A short brief, a few reference images and a target price give us enough to quote and to propose a route.Projects often combine the two: existing styles can be adapted through ODM to save development time, while the pieces that define your brand are built through OEM for exact control.

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